Support

Spirit Heroes: Castle Guard (Linh Tướng Hộ Thành)

Contact

Publisher: KTS Solution
Email: spiritheroes@ktssolution.com

Reporting a problem

Please include the game version, your device model, its operating system version and the steps that lead to the problem. A screenshot helps us fix it faster. For a problem with buying Gold, include the order number from the App Store or Google Play receipt email.

Frequently asked questions

Where is my progress saved?
On your device. The game has no accounts, so progress, bought Gold included, cannot move to another device yet, and uninstalling the game erases it. If you run into a save problem, contact us before uninstalling.

Does the game need the Internet?
No, you can play without a connection. Only reward ads and buying Gold need one.

I paid but have no Gold yet.
Open the game again while online: an unfinished purchase is added on the next launch, exactly once. A payment waiting for approval (such as Ask to Buy on iPhone) is added only when the store completes it. If it still has not arrived, email us with the order number.

How do I get a refund?
Refunds are handled by the store: on iPhone at reportaproblem.apple.com, on Android on Google Play's refund page.

When do ads appear?
Only when you choose to watch one for a reward. The game has no ads that start by themselves and no banners. In Europe, you can change your ad choices in Settings → Ad privacy.

日本のお客様へ
特定商取引法に基づく表記

How do I change the language?
In the lobby, open Settings and choose Language.